Index:
Article 1: Definitions
Article 2: Applicability
Article 3: Conclusion of the agreement and reservations
Article 4: Cancelling or amending the agreement
Article 5: Payment
Article 6: Obligations of the Guest
Article 7: (Use of the) accommodations
Article 8: Facilities
Article 9: Travel information
Article 10: Complaints procedure
Article 11: Booking total and other costs
Article 12: Liability
Article 13: Privacy
Article 14: Disputes/ Applicable law
Article 15: Other provisions
Article 16: Regulations for groups and/or specific situations
Article 1: Definitions
Arrival: The date when the guest begins their stay.
Accommodations: all holiday accommodation for recreational purposes (e.g. bungalows, apartments, motorboats, sailing yachts, on-site caravans, campsite etc.).
Accommodation Provider: The Operator of this website, authorized by the owner of the accommodation to lease out the property.
General Terms and Conditions: These terms are designed to provide a clear framework for how the agreement between the Guest and the Operator for the rental of an Accommodation will operate, ensuring that both parties understand their obligations and potential liabilities.
Facilities: all facilities in or outside of the Parks of which use can be made based on the Agreement.
Guest(s): the person or legal entity which has made the booking and is entering the Agreement.
Joint Guest(s): All persons covered by the definition of Guest or Joint Guest who use the Accommodation and/or Facilities of the Parks, who accompany the Guest on their trip, as stated in the booking.
Operator: The operator is Bungalow.Net Holidays BV, the company providing the services to the Guest
Agreement: These General Terms and Conditions constitute the agreement for the rental of an Accommodation.
Park: the Park in which an Accommodation can be found.
Park Rules: the rules for staying at the park, as imposed by the Operator.
Booking Total: the fee for the rental of the Accommodation including any discounts and any surcharges that may apply. Extra deposit can be requested by the Operator or by the Park.
In Writing: by email, at info@bungalow.net.
Deposit: an amount that will be charged as an advance payment for any damage, which also includes extra cleaning work and deployment of security that was caused by (actions of) the guest during his/her stay. Outstanding items after the Guest's departure can also be set off against the Deposit. Under some circumstances, for example, in the case of a group of Guests, or the Guest or a fellow Guest violating these General Terms and Conditions, or the applicable Park rules, or not following instructions of the (security) staff, the Operator can request an additional security deposit from the Guest and/or fellow Guest(s). The (additional) security deposit shall be refunded within 14 days after departure, provided the account number of the Guest is known and no damage as indicated above has been noted.
Website: the website(s) of the Operator used to conclude the Agreement
Words used in these definitions in the singular, where the context so permits, shall be deemed to include the plural, and vice versa.
Article 2: Applicability
These terms and conditions apply to all tenancy agreements of Bungalow.Net. Other arrangements or agreements are only valid when they are confirmed in writing by an authoritative representative of Bungalow.Net.
Article 3: Conclusion of the agreement and reservations
The agreement is created upon the Guest’s acceptance of Bungalow.Net's offer. After the creation of the contract, the Guest receives a confirmation as soon as possible, electronically. In the case of bookings made via Internet, Bungalow.Net designs the booking process in such a way that, before acceptance, the Guest is informed that he/she is entering into a contract. By confirming the booking by Bungalow.Net, the Guest is committed to the contract. Bungalow.Net acts as an intermediary in the realization of a lease between the Accommodation Provider and the Guest.
An agreement for the rental of an Accommodation is concluded by means of offer and acceptance. This Agreement may be concluded by making a reservation on the website or by telephone.
Legally, agreements can only be concluded by Guests aged 18 or over. However, please be aware that some accommodation providers or parks we partner with may have a higher minimum age requirement.
If the Guest’s Joint Guests are under the age of 18, the Guest must accompany these Joint Guests for the entire duration of their stay.
Online reservation:
An agreement is concluded if:
- The Guest agrees to these general terms and conditions;
- The Guest enters all the data required to make an online reservation and then submits the reservation by clicking ‘Reserve & Pay’, and;
- The Operator has confirmed the reservation to the Guest In Writing via an automated confirmation email that will be sent to the email address provided by the Guest.
The receipt of all reservations made via the Website will be confirmed in an email to the Guest or, at the urgent request of the Guest, by phone, which means that the reservation has been received and is being processed. Following confirmation, the reservation becomes binding for the Guest.
If the Guest has not received confirmation of receipt by email there may have been a problem with the booking and the Guest should contact the Operator, otherwise he/she will have no entitlement to the reservation.
Telephone reservations
The Guest can also make a reservation over the telephone.
Where a reservation is made by telephone an Agreement is concluded when the guest receives the reservation confirmation by e-mail and accepts the terms and conditions sent to them.
Summary of costs
Once a reservation made via the Website or by telephone has been verified and processed, the Operator will send the Guest a summary of costs by email (or by post at the Guest’s request). If the Guest has not received this summary of costs within 5 days of making a reservation, he/she should contact the Operator otherwise he/she will have no entitlement to the reservation. The Operator must be notified of any inaccuracies in the summary of costs within 24 hours.
Evident errors
Our website strives to provide accurate information; however, we cannot be held liable for evident errors or mistakes. These are errors that a reasonable traveler would easily recognize as incorrect.
Incorrect Dates or Times:
- Tour dates: A tour itinerary that lists dates in the past or in an impossible sequence.
Misleading Descriptions:
- Accommodation: Describing an accommodation as "oceanfront" when it's actually several blocks away from the beach.
- Activities: Promising a "private tour" when the itinerary includes large group activities.
Pricing Errors:
- Typos: A price listed as "$100" instead of "$1,000."
- Incorrect currency: A price listed in the wrong currency (e.g., dollars instead of euros).
Geographical Errors:
- Location: Indicating a destination in the wrong country or region.
- Distance: Claiming a short travel distance between two destinations when it's actually a long journey.
Factual Errors:
- Historical inaccuracies: Providing incorrect information about a historical site or event.
- Cultural misunderstandings: Making offensive or inaccurate statements about local customs or traditions.
Guest's duty of disclosure
- The Guest will provide Bungalow.Net, before or no later than at the time of conclusion of the contract, with all details about him / herself and the Guests for whom he/she has made bookings that may be relevant to the conclusion or fulfillment of the contract. Details include the Guest’s mobile phone number and e-mail address, if available.
- Furthermore, he/she will mention any details regarding the nature or composition of the group of Guests whom he/she has booked that may be relevant to the proper fulfillment of the agreed-up reservation by Bungalow.Net.
- If he/she fails to meet this information requirement and Bungalow.Net is consequently compelled to exclude said Guest(s) from (further) participation in the reservation, the costs will be charged to him/her.
The Joint Guests
- Any person who enters into a contract on behalf of/or for the benefit of another person (the Joint Guests) is severally liable for all obligations arising from the contract.
- All communications and transactions (including payments) between the Guest(s) on the one hand and the Operator and/or Accommodation provider on the other hand are exclusively conducted through the Joint Guests.
- The (other) Guest(s) is/are each liable for their own share.
Article 4: Cancelling or amending the agreement
Cancellation by the Guest
In some cases, a holiday must be cancelled due to unforeseen circumstances. In this case the Guest or his/her alternate must notify the Operator In Writing, at the following email address: info@bungalow.net. Generally, a fee shall be charged in the event of a cancellation of, or change to, an Agreement.
Following cancellation, the Guest will receive a cancellation notice from the Operator, which will state the fee charged for the cancellation.
In addition to the reservation fees and any preference surcharges (plus any insurance premiums), the Guest or Joint Guest will owe the Operator the following amounts:
- Cancellation up to the 42nd day (exclusive) prior to the day of arrival: the down payment;
- Cancellation from the 42nd day (inclusive) up to the 28th day (exclusive) prior to the day of arrival: 60% of the travel sum;
- Cancellation from the 28th day(inclusive) up to the day of arrival: 90% of the travel sum;
- Cancellation on the day of arrival or later: the full travel sum.
Cancellations outside office hours are deemed to have been made on the next business day. Office hours are understood to be from Monday to Friday from 9:00 am to 17:00 pm exclusive of recognized holidays.
Cancellation by the Operator
The Operator is entitled to cancel the reservation in the event of force majeure or unforeseen circumstances. For the purposes of these General Terms and Conditions, 'unforeseen circumstances' and 'force majeure' shall be deemed to include (but not be limited to) the following:
- The Accommodation no longer being suitable for rental (for example: due to flooding, fire or breach of contract on the part of the Accommodation Provider).
- The Accommodation no longer being available (for instance, because the Accommodation was suddenly sold by the Accommodation Provider or because the Accommodation Provider has been declared bankrupt).
The Operator will notify the Guest of such situations immediately by telephone or In Writing, stating reasons. It shall also seek to offer the Guest equivalent Accommodation at the same Booking Total. In the absence of any appropriate alternative Accommodation, or if the Guest does not agree to the alternative offered, the Operator will refund the fully paid Booking Total without any obligation on the part of the Operator to pay the Guest compensation.
Changes instigated by the Guest
After the conclusion of the contract the Guest may request changes to the contract with Bungalow.Net, provided this is communicated in writing and that the possible cancellation costs are taken into account. Bungalow.Net will charge the Guest a booking change fee of € 35.00.
Changes instigated by Bungalow.Net
Bungalow.Net's offer is composed of the available periods in the rental calendars of collaborating landlords, who are responsible for the accuracy of their availability. In case of errors in availability and pricing, Bungalow.Net will offer the Guest an equivalent alternative. Equivalence is judged by objective standards, by which the following aspects are considered:
- The location of the accommodation with respect to the place of destination;
- The nature and class of the accommodation;
- Additional facilities offered by the accommodation.
- The composition of the group of Guests.
If the guest does not agree with the changes or alternative offer, they may cancel the reservation. In such cases, the guest is entitled to a full or partial refund within two weeks.
Article 5: Payment
Upon the conclusion of the contract, a down payment must be paid right away which is equal to 30% of the total agreed upon travel sum, including any contracted insurance(s).
The remainder of the travel sum must be received by Bungalow.Net no later than six weeks prior to the day of departure. In the case of late payment, the Guest is in default. He/she is advised of this in writing by Bungalow.Net, after which he/she has a further opportunity to settle the payable amount within 7 working days. If he/she fails to pay within that period, the contract will be deemed to have been canceled on the day of default. Bungalow.Net is then entitled to collect cancellation costs. In this case the sum already paid will be deducted from the payable cancellation costs.
If the contract is concluded within 6 weeks of the day of departure, the travel sum must be paid immediately and in full.
In the case of Super Last-minute bookings, the full sum must be paid at the time of the reservation.
Article 6: Obligations of the Guest
The Guest, Joint Guest and any Guests must comply with the obligations arising from these General Terms and Conditions and the Park Rules.
Failure to comply with these obligations will be considered an attributable failure to perform the Agreement leading to liability for compensation on the part of the Guest vis-à-vis the Operator. The Operator shall also be entitled to terminate the Agreement.
By booking a stay through Bungalow.Net, The Guest, Joint Guest and any Guests agree to the following:
- Accurate Information: The Guest is responsible for providing accurate and complete information during the booking process, including guest names, contact details, and any other information requested.
- Financial Obligations: The Guest is responsible for all financial obligations associated with the reservation, including the total booking cost, any applicable taxes or fees, and any additional charges incurred during the stay.
- House Rules: The Guest agrees to abide by the house rules established by each property. These rules will be provided upon confirmation of the reservation.
- Travel Documents: It is the Guest’s responsibility to ensure they possess all necessary travel documents, including visas, for the stay. Please check travel requirements for the destination well in advance of the trip.
The Guests' obligations
The Guest(s) is/are obliged to comply with all instructions provided by Bungalow.Net to promote the proper fulfillment of the reservation and is/are liable for loss caused by any improper conduct on his/her/their part. The criterion for judging whether conduct is improper will be the conduct of a properly behaved Guest.
The Guest who causes or may cause such nuisance or trouble that the proper fulfillment of a reservation is or may be greatly hindered can be excluded from (continuing) the trip by Bungalow.Net, if the latter cannot be reasonably required to fulfill the contract.
The Guest is obliged wherever possible to avoid or limit causing any loss or damage. Any damage is to be reported to the landlord and to Bungalow.Net without delay.
Interest and collection costs
The Guest who fails to fulfill a financial obligation to Bungalow.Net on time will be required to pay contractual interest on the outstanding amount. In addition, he/she will be required to pay any out-of-court settlement costs equal to 15% of the claimed sum, unless this amount, given the collection work involved and the payable amount, is deemed unfair.
Article 7: (Use of the) accommodations
Condition of the Accommodation and nature of use
- The Accommodation will be made available to the Guest and/or Joint Guest in a good condition. If the Guest and/or Joint Guest feels that it is not in good condition, he/she must notify the Park’s receptionists of this fact.
- The Guest is obliged to treat the Accommodation and the objects in it with great care. Upon vacating the Accommodation, the Guest shall leave it in a clean and tidy state.
- Prior to vacating the Accommodation, the Guest must notify the Park’s receptionists of any damage to the Accommodation caused by the Guest or Joint Guest and pay for this damage immediately, in maximum 24 hours. The Accommodation Provider will acknowledge all guest complaints promptly and make reasonable efforts to find a solution within 24 hours. The specific timeframe for resolution may vary depending on the nature of the complaint.
- If the Accommodation is left in a damaged state, the Accommodation Provider is entitled to deduct its losses from the deposit.
- The Guest is only permitted to use the Accommodation for recreational purposes, unless explicitly agreed otherwise In Writing. ‘Recreational purposes’ shall in any event not include use by the Guest of the Accommodation during a period in which one or more of the users of this Accommodation or these Accommodations carry out work, whether paid or unpaid, and whether or not carried out under a contract of employment.
- Guests are not permitted to hire the Accommodations on a permanent basis.
Maximum number of persons permitted
The use of the reserved Accommodation by more than the maximum number of persons for the Accommodation (including children and babies) as stated on the Website is not permitted. In this case the Operator may refuse the Guest or Joint Guest access to the Accommodation. In such cases, the Tenant shall not be entitled to restitution of any payments already made.
Visitors cannot be received or stay overnight without the Operator’s prior approval.
Pets
Pets are only permitted where explicitly stated.
The post-booking registration of pets will be considered a change.
Where pets are brought along without prior notice, the Operator may refuse access to the Park and/or the Accommodation. An additional cleaning fee will be charged if a Guest chooses to bring a pet to the Accommodation. Pets must always demonstrably meet the health and vaccination requirements of the country in which the Accommodation is situated. In the event of failure to meet these requirements or inability to demonstrate that these requirements have been met, the Operator may refuse the pet access to the Accommodation or the Park. The Guest shall at all times be liable for any damage caused by the pet to the Accommodation or to the Park.
Article 8: Facilities
Opening hours and costs
The description of the Accommodation on the Website provides information about the Facilities on offer, the relevant opening hours and any costs. If no costs are stated for the use of Facilities, this does not mean that these Facilities may be used free of charge.
Article 9: Travel information
Arrival and departure
Arrival and departure times are stated in the Arrival Information, which the Guest will receive no less than 4 days prior to departure. This information can also be found on the Website. In the case of last-minute bookings, the Guest must contact Bungalow.Net’s Customer Service department.
In the event of late arrival or early departure, the costs for the entire period booked must still be paid in full and the availability must be verified directly at the park, close to the date of arrival/departure.
Article 10: Complaints procedure
If something goes wrong during your stay, we advise you to reach out to the Operator or the front desk. To contact them, either go to the reception or call the special emergency phone number you received when reserving your accommodation.
For the fastest resolution, we recommend reporting issues within 24 hours. Please note that complaints regarding your stay after checkout will not be accepted.
Ideally, the issue is resolved on the spot. However, this may not always be possible. If an issue cannot be resolved immediately, it is advised to contact the Bungalow.Net customer service team in order to mediate between the two parties.
We do our best to offer a fair solution to both our guests and owners. Should you, however, feel that the issue at hand has not been resolved properly, you can submit it to the Thuiswinkel Disputes Committee or to this Disputes Committee via the European ODR Platform.
Article 11: Booking total and other costs
- Discounts cannot be combined.
- Any discount offers do not apply to existing Reservations.
Article 12: Liability
The Operator and Accommodation Provider are not liable for loss and/or theft (including cash), damage to property, losses or injury sustained by the Guest and/or Joint Guest by whatever cause.
- The use of the Accommodation and of all the Facilities and services provided in the Park shall at all times be at the Guest’s and/or Joint Guest’s own risk.
- The Operator accepts no liability for unexpected construction activities in the vicinity of the reserved Accommodation, work on access roads and/or main roads, unwelcome levels of noise, for instance from neighbors, church bells, fireworks, cars, trains or agricultural machinery, nuisance from vermin and environmental problems in the vicinity of the Park and/or the Accommodation.
- The Guest and/or Joint Guest is expected to familiarize himself/herself with the local laws and regulations. The Operator is not liable for the consequences of any infringement of such laws and regulations by the Guest and/or Joint Guest.
Liability of the Guest
While staying at the Accommodation, the Guest shall be liable for any damage caused during his/her stay to the Accommodation, the furniture or any other objects belonging to the Accommodation booked by the Guest, irrespective of who caused the damage. If any such damage arises, it must first and foremost be settled between the Accommodation Provider and the Guest.
Exclusion and limitation of Bungalow.Net’s liability
- Bungalow.Net is not liable for obvious errors on the website or for errors in the information provided to the Guest which are dependent upon third parties.
- Nor is Bungalow.Net liable if and in so far as the Guest has been able to claim his/her loss under an insurance policy, such as a travel and/or holiday cancellation insurance policy.
- The exclusions and/or limitations of the travel organizer’s liability included in this article also apply to the employees of Bungalow.Net, the booking office and the service providers involved, as well as their staff, unless this is excluded by a Treaty or Act.
Information third parties
Bungalow.Net is not responsible for general information conveyed in photos, brochures, adverts, websites and other formats insofar as they have been produced or published under the responsibility of a third party/parties.
Article 13: Privacy
The Operator’s privacy statement can be accessed via this link and on the website.
Article 14: Disputes/ Applicable law
Agreements concluded, amended or expanded on the basis of these General Terms and Conditions are governed by the laws of Belgium, unless another country's laws apply pursuant to order-of precedence rules.
Disputes relating to the Agreement may only be brought before the competent court in Vosselar. If the Guest is a natural person who is not acting in the course of his/her profession or business, the Guest will be granted a period of at least one month of the date on which the Operator has invoked this provision In Writing in which to choose In Writing a legally competent court for the settlement of the dispute.
Article 15: Other provisions
Right of withdrawal
Reservations made are final and binding on the Guest. The right of withdrawal (also known as the cooling-off period) as referred to in the Belgian Civil Code does not apply to services relating to the rental of Accommodation.
Terms and conditions for the Cancellation Fund
The Cancellation Fund is an optional protection plan you can add to your reservation. It is not available for all properties.
Here are the conditions for adding the Cancellation Fund:
Availability: The Cancellation Fund may not be available for all properties listed on our platform.
Eligibility: You can add the Cancellation Fund at the time of booking or within 7 days of booking for reservations with arrival dates at least 6 weeks from the booking date.
Please note: You cannot add the Cancellation Fund to reservations with arrival dates less than 6 weeks from the booking date.
What do we mean by ...?
- Interruption compensation: the compensation you receive for each unused day of your trip.
- Cancellation costs: the full or partial travel costs and/or the administration charges for the booking which you must pay if you cancel a trip that you have booked. The maximum amount for this is the insured sum shown on your bookings’ confirmation.
- Payment: You are obliged to pay the premium of the cancellation fund directly at the start of the insured period.
- Serious illness: an illness that will not be cured without immediate treatment and that may have permanent consequences even with treatment.
- Family members in the first degree: your (ex-) spouse or the person with whom you live and with whom you have a registered partnership or cohabitation contract, parents*, adoptive parents*, foster parents*, stepparents*, in-laws*, children, adopted children, foster children, stepchildren, sons-in-law* and daughters-in-law*.
- Family members in the second degree: brothers, sisters, grandparents*, grandchildren, brothers-in-law* and sisters-in-law*.
- Family members in the third degree: nephews and nieces (children of brothers or sisters only), uncles* and aunts* (brothers or sisters of your father or mother only), great-grandparents* and great-grandchildren.
- Family: the people who live with you in your home and with whom you are travelling. If you travel alone, we also regard you as a family.
- Person living in your home: a person that you live with (in familiar atmosphere) in your home, but you are not travelling with. Student housing is excluded.
- Co-insured: a person who, like you, is insured on the basis of this cancellation fund.
- Unused travel days: travel days that you have not been able to spend at your destination or in your accommodation due to an unexpected event.
- Accident: a sudden external violent incident. Any injury must be confirmed by a physician.
- Trip: booked travel and/or accommodation.
- Travel companion: a person with whom you have booked a travel or rental arrangement. This person is named in the booking or reservation form.
- Travel sum: the total amount that you prepaid to Bungalow.Net for bookings and reservations for accommodation. The costs that you incur at your destination are not included in the travel sum. These are services and costs directly paid to the landlord/caretaker, but also e.g. tickets for museums or attractions and excursions.
- Travel sum per day: the total, prepaid travel sum, divided by the total number of travel days.
- You/your: the person who has contracted the fund and any co-insured persons.* This refers to partners that have the same relationship through marriage, a registered partnership and/or cohabitation agreement.
Cancelling your trip
When are you insured?
- You are insured for cancellation costs from as soon as you have contracted this fund until the day of departure from your holiday accommodation as stated in the confirmation.
What are you insured for?
- The travel sum, including the surcharges that you have paid in advance to Bungalow.Net, is insured.
In which cases are you insured?
You are insured for cancellation costs in the following cases:
- You, a family member in the first or second degree or a person who lives in your home dies, becomes seriously ill or is seriously injured in an accident.
- A family member in the third degree dies.
- After booking your trip, you or your partner discover that you/she is/are pregnant and this has direct consequences for the trip that you have booked.
- You, a co-insured, a person who shares your home or a child living at home must undergo a medically necessary intervention.
- Less than 30 days before the start of the trip you unexpectedly find a rental or new estate house. You are also insured if, during your trip, you have to be present for the transfer of your existing home, but only if you have no influence on the delivery or transfer date.
- The person who lives abroad and with whom were going to stay with during your trip becomes seriously ill, is seriously injured in an accident or dies, and as a result can no longer have you stay.
- For unexpected medical reasons you cannot have the inoculations that are mandatory for your travel destination. There was also no way that you could have known this.
- Unexpectedly, through no fault of your own, you cannot obtain a visa for your travel destination abroad.
- Through no fault of your own, you lose your permanent job and become unemployed.
- After a period of unemployment, you are offered a job and your new employer does not accept the trip that you have booked, because he needs you to be at work on the days on which your trip is planned. This must involve a job for at least 20 hours per week, for a minimum of six months.
- Your long-term relationship or marriage unexpectedly breaks up. ‘Long-term relationship’ refers to a relationship with a shared household.
- On the day of your departure you lose your travel documents and immediately report this to the police.
- Your parent(s) or child(ren) unexpectedly needs (need) care urgently, which only you can provide.
- The private vehicle with which you were to make the trip breaks down 30 days before the start of the trip, due to an external problem. The vehicle cannot be replaced or repaired in time. An ‘external problem’ is e.g. a collision, a storm or theft. This does not include purely mechanical breakdowns and the like.
- You or another insured must be at home, due to material damage to a property, rented house or the company where you or the coinsured person work.
- All of of these events are unforeseen, happen unexpectedly and take place during the term of this cancellation fund policy.
What is not insured?
- Did you contract the cancellation fund more than seven days after booking the trip? And do you have to cancel your trip due to an illness or disorder suffered by you, a family member in the first, second or third degree, your deputy or a person who shares your home? And did this illness or disorder already occur in the three months before you contracted the fund? In that case you will receive no reimbursement for your cancellation costs.
What will you be reimbursed?
- We reimburse the cancellation costs, to a maximum of the travel sum, including the surcharges that you have paid in advance to Bungalow.Net.
- The maximum amount that we reimburse for this is the amount shown on your bookings confirmation.
- The reimbursement for all insured are limited to reimbursement for a maximum of 4 families or 9 Guests (non-family).
- Has the travel agency already repaid you part of the travel sum or are you entitled to this? Then we will deduct this amount from our reimbursement. The same applies for any other reimbursements that you have received or to which you are entitled.
Interrupting your trip
When are you insured?
- You are insured throughout the trip. The commencement and end dates for your trip are shown on your bookings confirmation.
- In which cases are you insured?
With this cover you are entitled to compensation if you have to return home early during your trip, but this applies only in the following cases:
- You, a family member in the first or second degree or a person who lives in your home dies, becomes seriously ill or is seriously injured in an accident.
- A family member in the third degree dies.
- You or your partner suffer complications during pregnancy.
- You, your partner or a child living at home must unexpectedly undergo a medically necessary intervention.
- The person that you were going to stay with during your trip who lives abroad becomes seriously ill, is seriously injured in an accident or dies and, as a result, can no longer have you stay.
- You must return due to serious damage to your home or the company where you work
Are you entitled to compensation? Then this does not apply for your entire group of travel companions, but for a maximum of one family insured with us, or one co-insured. If you or a co-insured person die, all insured persons are then entitled to this cover.
What is not insured?
Did you contract the cancellation fund more than seven days after booking the trip? And do you have to cancel your trip due to an illness or disorder suffered by you, a family member in the first, second or third degree, your deputy or a person who shares your home? And did this illness or disorder already occur in the three months before you contracted the fund? In that case you will receive no reimbursement for your cancellation costs.
Article 16: Regulations for groups and/or specific situations
General
The Operator reserves the right to demand an additional deposit in specific situations and periods. Accordingly, the Operator is entitled to charge each Group (or Family) an additional deposit per person, different for each Accommodation provider or Park.
The Guest who made a reservation for a Group is requested at all times to report to reception upon arrival of the Group. The Operator may demand that this person produce valid proof of his/her identity and a list of the names of the members of the Group. In addition, the security deposit per person must be paid.
Every Guest is obliged to show legally valid proof of identity when requested to do so by the Operator or its staff and/or security staff.
Guests are expected to accept the common standards of behavior and to refrain from performing any activities that are polluting, damaging, disturbing, unhealthy, or cause nuisance to the environment.
Most Parks have teams of guards. Instructions given by staff (including the aforementioned guards) must be followed at once.
If it is established on arrival or during the stay that a reservation booked by a Third Party is actually being used by Unaccompanied Minors, the Operator reserves the right to terminate the Agreement with immediate effect without any obligation to refund the Booking Total.
A Guest booking a stay for underage Joint Guests is obliged to accompany the Group at all times. Upon discovery that this Guest has not arrived with the group or has left prematurely, for whatever reason, the Group will be regarded as a group of Unaccompanied Minors and treated as such, in accordance with the General Terms and Conditions and the present Park Rules.
Consequences of violating the rules and/or not following instructions
- In the event of a violation of these General Terms and Conditions or the applicable Park rules, in principle, an initial warning shall be given, and, unless already paid on arrival, an additional deposit of €xxx maximum per person must be paid.
- If, in the opinion of the Accommodation Provider or Park, a violation is so serious that the continuation of the agreement cannot be required of him/her, the Accommodation Provider or Park is entitled to terminate the agreement with immediate effect (with no prior formal warning). This is particularly the case in the event of criminal offences being committed by the Guest or fellow Guest, including, but not limited to, prohibitions stated in the Park rules. The entire Group (or Family) will then be expelled from the Park with immediate effect and denied access to the Park, with no refund of the Booking Total including surcharges. At the termination of the agreement and immediate expulsion from the Park, the Accommodation Provider or Park shall impose a Park ban on the Guest and fellow Guest, which shall apply to all parks of the Operator. In that case, notification will be given in writing on the spot.
When Guests or Joint Guests are issued a warning (initial or otherwise), they are required to sign for this (also on behalf of the entire Group or Family). A refusal to sign will be seen as a refusal to observe the Park rules and entitle the Accommodation Provider or Park to terminate the Agreement with immediate effect and deny access with no refund of the paid Booking Total.
Unexpected circumstances
In cases not provided for in the General Terms and Conditions or in these Park/Properties Rules, Belgian law will prevail.